Contact Boppy
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The Boppy Company Consumer Questions/Product Inquiries
Media Inquiries New Retailers For the Medical Community: Childbirth Educators and Lactation Consultants
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Which Boppy Product do you have:?
Based on the type of product you own, please handle as indicated below:
| FOR THESE PRODUCTS: | Contact Boppy Customer Care: |
| Boppy® Pillows Boppy® Slipcovers Total Body Pillow Boppy™ Cuddle Pillow Boppy™ Pregnancy Wedge Cushion Boppy™ Changing Pad Set Boppy® Newborn Lounger Boppy™ Noggin Nest® Head Support |
info@boppy.com 1-888-772-6779 |
| FOR THESE PRODUCTS: | Contact Kids II, Inc. Consumer Services: |
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Boppy® Cradle in Comfort™ Bouncer |
http://www.kidsii.com/KIDSIISub19x0x1x5.aspx 1-800-230-8190 |
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FOR THESE PRODUCTS: |
Contact Basic Comfort Consumer Services: |
| Boppy™ Sleep Happy™ Sleep Positioner |
http://www.basiccomfort.com/contact.aspx 1-800-456-8687 |
The Boppy Company's Customer Service Policy:
At The Boppy Company, our goal is to make your life as a pregnant woman or new parent comfortable. We make innovative, superior products for prenatal women, babies and toddlers. We promise this product to be free from defects at the time of manufacture for one year from the date of purchase. If a defect is discovered during the limited warranty period, and if deemed appropriate we will, at our sole discretion, repair or replace your product. If you feel this is necessary, and the product is less than one year old, please send us your defective merchandise and a letter detailing why the product is defective. Please remember to include your name, address (no PO Boxes), and phone number. We cannot be held responsible for lost shipments. In addition, failure to provide complete information will result in no response from Customer Service.
Please ship to the following address:
The Boppy Company
Attn: Customer Service
560 Golden Ridge Road, Ste. 150
Golden, CO 80401
Once the item has been received we will inspect it, and if it is found defective, we will replace it with the same or like item at no additional cost to you. If the product is more than one year old or is found not to be defective, it will be returned to you.
This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration and normal wear and tear.